Frequently Asked Questions

  • Orders over $1,000 - *shipping will be free of charge for urban areas within QLD, NSW and VIC.
    CODE: FREESHIP


    Orders under $1,000 - shipping costs will be calculated upon completion of your order and will be determined based on Australia Post rates for your order size and selected delivery location.
    Approximately $60 per box, $25 per satchel.

  • CODE: SC-FREESHIP
    If your delivery address is within a 40km radius of Caloundra QLD, we will deliver your order for free (*orders over $500).

  • At this time, we do not offer international shipping outside of Australia.

  • We offer a 30-day returns and exchanges policy from the date of your invoice. However, please note that we are unable to accept returns or exchanges for used, soiled, or damaged items, as well as items lacking their original packaging. Customers are responsible for the return shipping costs, Shimmer Costumes & Dancewear is not responsible for items lost during transit.
    For further information or assistance, please contact admin@shimmerdance.com.au to obtain a return/exchanges form.